Responsible Gaming at 999hb

Age Restriction & Verification

999hb operates exclusively for adults. Players must be 18 years of age or older to register an account, make a deposit, place a bet, or claim any bonus or promotional offer on the platform. This is a firm, non-negotiable requirement that applies equally to all users across Bangladesh and any other jurisdiction where the platform is accessible.

At the point of registration, all players are required to confirm their age by ticking an acknowledgement checkbox. This declaration is legally binding under the terms agreed at sign-up. 999hb reserves the right to request full Know Your Customer (KYC) identity verification — including a copy of your National Identity Document (NID) or passport — at any stage of your account lifecycle, not only at first withdrawal. If the verification process reveals that a player is under 18, the following actions will be taken immediately:

• The account will be suspended without prior notice.
• All funds in the account will be forfeited and held pending review.
• Any winnings derived from bets placed prior to the age check will be voided.
• The player will be permanently barred from re-registering on the 999hb platform.
• Relevant records may be reported to appropriate authorities where legally required.

Deposit Limits

One of the most effective responsible gaming tools available at 999hb is the ability to set strict, account-level deposit limits. These limits allow you to cap the total amount you can fund your account with — whether via bKash, Nagad, Rocket, Upay, or any other accepted payment method — over a defined time period.

The following deposit limit intervals are supported:

Limit Type	Period	Effective From	Increase Delay
Daily Deposit Limit	Rolling 24-hour window	Immediate	7 calendar days
Weekly Deposit Limit	Rolling 7-day window	Immediate	7 calendar days
Monthly Deposit Limit	Rolling 30-day window	Immediate	30 calendar days

When you request a reduction to your deposit limit, the new lower cap takes effect immediately. When you request an increase, a mandatory waiting period applies — this deliberate friction gives you time to reconsider and protects against impulsive decisions during a period of heightened gambling activity. To set or modify a deposit limit, contact the 999hb support team via live chat or send a request to [email protected] (plain text — not a clickable link).

Time-Out & Cooling-Off Periods

A time-out is a short-term account pause designed for players who want a temporary break from gambling without taking the more permanent step of self-exclusion. During a time-out, your 999hb account is fully suspended: you cannot log in, you cannot deposit funds, and you cannot place bets or participate in any promotions. All scheduled marketing communications are also paused for the duration.

Available time-out durations are:

• 24 hours — for a brief reset after an intense session
• 48 hours — a two-day break over a weekend
• 7 days (1 week) — a full week away from the platform
• 30 days (1 month) — a longer cooling-off period

Once a time-out is activated, it cannot be reversed or shortened before the chosen period expires. This is intentional: the irreversibility of a time-out ensures it serves its purpose as a genuine cooling-off mechanism rather than a cosmetic delay. At the end of the period, your account will automatically reactivate and you may log in as normal — however, we will reach out with a brief wellness check before your first login after a 30-day time-out.

Self-Exclusion

Self-exclusion is the strongest account restriction available on the 999hb platform and is recommended for players who believe they have developed, or are at significant risk of developing, a gambling problem. It is a serious commitment and 999hb treats every self-exclusion request with full confidentiality and without judgment.

Self-exclusion options at 999hb:

• 6-month exclusion — minimum period; cannot be lifted early under any circumstances
• 1-year exclusion — suitable for players who need an extended recovery period
• 3-year exclusion — for players who want a long-term break
• 5-year exclusion — a very long-term commitment to stopping gambling
• Indefinite exclusion — permanent exclusion with no scheduled end date; can only be reviewed after a minimum of 5 years upon written request

When a self-exclusion is applied, 999hb will:

• Immediately block access to your account and all 999hb platform features.
• Remove your contact details from all promotional and marketing lists permanently.
• Flag your account to prevent re-registration using the same identity details during the exclusion period.
• Return any available balance to your registered bKash or Nagad account within 5 business days, subject to identity verification.

Recognising Problem Gambling

Problem gambling — sometimes called gambling disorder — is a recognised condition in which a person finds it difficult or impossible to control their gambling behaviour despite negative consequences to their finances, relationships, mental health, or professional life. It can develop gradually and is not always obvious to the person experiencing it.

999hb encourages all players to regularly check in with themselves honestly. The following are common warning signs that gambling may be becoming a problem:

• Spending more money on gambling than you originally planned or can comfortably afford.
• Chasing losses — continuing to play in order to win back money you have already lost.
• Thinking about gambling constantly, even when you are at work, with family, or trying to sleep.
• Gambling to escape stress, anxiety, depression, boredom, or difficult emotions rather than for entertainment.
• Lying to family members or friends about how much you gamble or how much you have lost.
• Neglecting work responsibilities, studies, family commitments, or social relationships because of gambling.
• Borrowing money — whether from friends, family, or through loans — to fund gambling activity.
• Feeling restless, irritable, or anxious when you try to cut down or stop gambling.
• Repeatedly failing to stick to limits you set for yourself.
• Gambling with money intended for rent, food, utility bills, or other essential expenses.

If you recognise two or more of these signs in your own behaviour, we strongly encourage you to use one of the responsible gaming tools above — particularly a time-out or self-exclusion — and to reach out to the support contacts listed in this page.

Self-Assessment Checklist

Take a moment to honestly answer the following questions. This checklist is not a medical diagnostic tool — it is a private prompt designed to help you reflect on your gambling habits. You do not need to share your answers with anyone.

Tips for Safe Play

Responsible gaming at 999hb is built around one simple idea: gambling should be entertainment, not a financial strategy or an emotional coping mechanism. The following practical tips will help you keep gaming enjoyable and within healthy boundaries.

• Set a budget before you start. Decide how much you are comfortable spending in a single session and treat that amount like the cost of any other leisure activity — a cinema ticket, a restaurant meal. Once that budget is spent, stop.
• Never chase losses. Chasing losses is the single most common behaviour that turns recreational gambling into problem gambling. Every game outcome is independent; past results have no bearing on future ones.
• Use deposit limits proactively. Setting a 999hb deposit limit while you are feeling calm and in control is far more effective than attempting to impose a limit during an active losing streak.
• Take regular breaks. Use the reality check reminder feature to prompt you to step away from the screen at regular intervals. Physical breaks — getting up, drinking water, going for a short walk — reduce session intensity significantly.
• Keep time in check. It is easy to lose track of time while gaming, particularly during live cricket betting or slot sessions. Set a phone alarm as an independent timer in addition to using the platform's reality check tool.
• Never gamble under the influence. Avoid gambling when you have consumed alcohol, are sleep-deprived, or are in a highly emotional state. These conditions impair judgement and increase the risk of impulsive, high-stakes decisions.
• Treat every bet as entertainment, not investment. 999hb games and sports betting markets are designed to be entertaining. The house always has a mathematical edge over time. Do not gamble with funds you cannot afford to lose.
• Balance gambling with other activities. Ensure that gambling remains one of many leisure activities in your life, not the primary or dominant one. Maintain hobbies, social connections, and offline activities alongside any time spent on 999hb.

Getting Help & Support Contacts

If you feel that gambling is negatively affecting your life, your mental health, your relationships, or your financial situation, you do not have to face it alone. The 999hb responsible gaming team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6), to listen, assist, and help you access the right tools and resources.

To contact 999hb responsible gaming support directly:

• Live Chat: Available 24/7 via the chat widget on the 999hb platform. This is the fastest way to activate a time-out, deposit limit, or self-exclusion.
• Email: Send a written request to [email protected] — please use a subject line of "Responsible Gaming Request" so our team can prioritise your message. Do not include sensitive personal data such as your NID number in email correspondence.

Beyond 999hb's internal support team, we encourage players who need professional help to reach out to independent counselling and helpline services. While specific national helplines vary by jurisdiction, the following types of organisations provide free, confidential support for gambling-related issues and are accessible to players based in Bangladesh:

• National mental health helplines — Bangladesh's National Mental Health Helpline (Kaan Pete Roi) provides free counselling and emotional support in Bangladesh. Contact them for referrals to gambling counselling services.
• Gamblers Anonymous — An international peer-support fellowship with online meeting options accessible from Bangladesh. Meetings are free and completely confidential.
• Trusted family members or friends — Talking openly to someone you trust about your gambling habits is a powerful first step. You do not need to manage this alone.